Last updated: 15 July 2025
1. Who we are & how to contact us
RNB & Slow Jams (“we”, “us”, “our”) is committed to safeguarding your privacy and handling your personal data responsibly and in compliance with applicable data protection laws.
For privacy-related questions or requests, please contact us at: support@slow-jams.co.uk
2. What personal data we collect
- Information you provide: name, email address, phone number, ticket booking details, and other information you submit through forms or direct communication.
- Automatically collected: IP address, browser type, device identifiers, site usage data via cookies and analytics tools.
3. How we use your data
- To process bookings and event tickets.
- To respond to enquiries and provide support.
- To send you event updates, newsletters, and promotional content (if you have opted in).
- To monitor and improve our website and user experience.
- To detect and prevent fraudulent or unauthorised use of our services.
4. Sharing your data with third parties
We may share your personal data with trusted third-party providers (such as payment processors, ticketing services, email platforms, and website hosts) for operational purposes. We do not sell your data. We may disclose your information when required by law or to protect our rights.
5. Cookies and tracking
We use cookies to improve site functionality, analyse usage patterns, and personalise content. You can choose to accept or reject non-essential cookies when visiting our site. Cookie settings can also be adjusted through your browser at any time.
6. Data storage & international transfers
Your data is securely stored within the UK or European Economic Area (EEA). Where data is transferred outside of these regions, we ensure appropriate legal safeguards (e.g. Standard Contractual Clauses) are in place.
7. Data retention
We retain your data only as long as necessary for the purposes outlined in this policy. Booking and customer service records are typically retained for up to 3 years. Analytics data is generally stored for 12 months.
8. Your rights under GDPR/UK DPA
You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate data
- Request deletion of your personal data
- Object to or restrict certain types of processing
- Receive your data in a portable format
- Withdraw consent at any time (where applicable)
To exercise your rights, please contact support@slow-jams.co.uk.
9. Children
Our services and events are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has submitted data to us, please contact us so we can remove it promptly.
10. Changes to this policy
We may revise this policy from time to time to reflect changes in the law or how we operate. The latest version will always be posted on this page with an updated “Last updated” date.
11. Complaints
If you are not satisfied with how we handle your personal data, you may contact us or lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.